Our policies
What to expect before you book, in plain words.
Booking and deposits
Book online at any hour, or call or message to ask a question. Aloe takes no deposit; you pay for your visit when you leave. Laleh confirms by email or text, whichever you choose.
Canceling and running late
Please give 24 hours' notice to cancel or move a visit. Arriving late may shorten your visit, because the time after yours is held for the next client.
If you miss an appointment
If you miss a visit without telling us, Laleh will write to ask if everything is all right and is glad to rebook you. After more than one missed visit she may ask you to confirm your next booking by phone.
Children and companions
Clients are 16 and older. A client under 18 comes with a parent or guardian, who signs the booking and waits in the front room, where tea is poured for them too.
Before your visit
Come as you are; a little makeup is fine, and Laleh cleanses it away. Please skip scrubs and exfoliating products for two days beforehand, and tell Laleh at booking about anything you'd like her to avoid. Bring a list of what you use at home if you'd like to talk it through.
When to ask your doctor first
If you are pregnant or might be, use a prescription skin medicine, or have a skin condition a doctor is managing, ask your doctor before you book, and tell Laleh at booking so she can plan the visit around it. Her guidance is general, and she confirms it with you.
Redos and refunds
If a visit didn't go the way you hoped, tell us within a week. Laleh will talk it through with you and adjust your next visit.
Tipping
Tips are welcome and never expected. You can add one when you pay.
Come in for an hour
Choose a time on Laleh's booking page, or send a message and she'll reply by email or text.